Service Hotline:0570-2295151
contact number:800-857-9851

After-sales service

Issuing time:2020-07-13 22:09

Zhejiang Wuyi Machinery Co., Ltd. is a large-scale professional manual hoist factory in China and a large-scale national second-grade enterprise. The "Shuangge" brand manual hoist is produced in a wide range of specifications, novel in style, advanced in structure, small and light, safe and reliable. "Double Pigeon" brand hand chain hoist in the national peer quality evaluation, won the National Silver Award in 1981, won the National Gold Award in 1985, won the Zhejiang Province '97 Procurement Preferred Brand in 1997, "Double Pigeon" manual hoist 1996, In 2000, it was awarded the title of "Zhejiang Famous Brand", and in 1999 it was awarded the title of "Quality Reliable Product of Zhejiang Machinery Industry". We regard product quality as our life. The company has a strong engineering and technical team. The key parts are manufactured with imported equipment and undergo strict heat treatment. Each manual hoist has undergone strict factory tests. The company has passed ISO9001 quality system certification in the national manual hoist industry. In the spirit of maintaining the credibility of Zhejiang Wuyi Machinery Co., Ltd. and being responsible to customers, the "Three Guarantees" are implemented for the products sold. The regulations are as follows: 1. To respond quickly to the quality problems reported by customers, investigate and understand the cause and nature of the problems, carefully deal with the legitimate requirements of customers, solve the problems in a timely and satisfactory manner, and send personnel to the site immediately for major quality information. 2. If the product is found to have manufacturing quality problems within 7 days from the date of sale, and the surface of the product is not damaged, the customer can choose to return, replace or repair. 3. Within 16 days from the date of sale, if the product has quality problems due to product manufacturing, and the product surface is not damaged, customers can choose to replace or repair. 4. During the warranty period, free warranty is implemented for quality problems of the product itself. The warranty period is six months in harsh environments such as high temperature, dust, sour gas, and open air; and one year in general indoor environments. 5. If the quality problem is caused by the operator's improper use or is out of the warranty period, the repair will be given, and the repair cost and return freight will be borne by the customer. 6. Zhejiang Wuyi Machinery Co., Ltd. promises to customers that under the condition of strictly operating in accordance with JB9010-1999 "Safety Rules for Chain Hoists", the company shall bear the losses caused by product manufacturing quality problems; and the losses caused by the violation of operating procedures to customers, The company does not bear it, but provides repairs and other services for a fee. 7. The hoist products are operated and maintained in strict accordance with the instruction manual. The safety rules shall be implemented with reference to the "Safety Rules for Chain Blocks". Zhejiang Wuyi Machinery Co., Ltd. sincerely invites customers to operate and maintain in strict accordance with the instruction manual and JB9010-1999 "Safety Rules for Chain Hoists" when using "Double Pigeon" products. For customers who use "Double Pigeon" and "May Day", please call 0570-3830128 Marketing Department to establish a user profile for you or call 8008579851 toll free for consultation at any time. We hope that customers will put forward their valuable opinions on "Shuangge" and "Wuyi" brand manual hoist products. May "Double Pigeon" and "May 1st" be your trusted friend and reliable helper!

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Copyright: Zhejiang Wuyi Machinery Co., Ltd.           Record NO. : Zhejiang ICP No. 15001498
Contact number:0570-2295151                               After-sales call:800-857-9851
Address: No.888 Bailing South Road, Quzhou, Zhejiang
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